The DWP has suggested replacing PIP with a catalogue or a shop in the Green Paper on personal independence payment (PIP) reform published yesterday. The department also asks people to choose whether it is more important that disabled people have money for food or money for medication. 

Modernising Support for Independent Living: The Health and Disability Green Paper was published yesterday and is accompanied by an online consultation survey which the DWP say they want as many disabled people and other interested parties as possible to complete (see links at the end of this article).

Different type of assessment

In the first section of the consultation, readers are asked for their view on whether some claimants with medical evidence of specific health conditions should get PIP without any assessment at all.

Your opinion is also requested on whether only claimants with “evidence or a formal diagnosis by a medical expert” should be awarded PIP.

You are then asked to explain how to prevent the requirement for a formal diagnosis from a medical expert having an impact on the NHS - because it will undoubtedly mean a great deal more demands on consultants’ time.

Changes to eligibility

In the second section the DWP want to know whether the need for aids and appliances and for prompting should score PIP points.

They also question whether someone who get a lot of low scoring descriptors should be eligible for PIP at all.

And whether any PIP activities should be removed or any new ones added.

Finally, you are asked whether the current three month qualifying period and nine month forward test should be changed.

Meeting extra costs of disability

The consultation explains that PIP contributes towards the extra costs of disability.  It asks people which are the most important needs that should addressed – suggesting that not all of them can be. 

Respondents are asked to rank in importance from 1 to 10, such items as:

  • Medications and medical products
  • Additional food costs
  • Additional energy and utility costs
  • Additional housing costs

So, people really are being asked to decide if it is more important that disabled people get their medication, eat properly or heat their homes.

The same section asks people to list the benefits and disadvantages of moving to a new system for PIP claimants, which could be:

  • A catalogue/shop scheme
  • A voucher scheme
  • A receipt based system
  • One-off grants

The consultation then goes on to ask if there are people who, instead of cash, would benefit more from improved access to support or treatment, for example:

  • respite care,
  • mental health provision
  • physiotherapy

This does raise the question as to whether benefits claimants would get different/better/faster access to things like NHS counselling and physiotherapy?  Or whether they will be pushed onto short courses provided by private sector contractors hired by the DWP?

Passing PIP costs on to the NHS and local authorities

The final section asks some very bizarre questions about NHS and local authority provision, which most people would imagine the government would be better able to answer than the average member of the public.  For example:

“Which of the following do local authorities or the NHS help with?”

  • Equipment and aids
  • Medical products
  • Personal assistance (eg. help with household tasks)
  • Health services
  • Social care

The purpose of the questions, however, is clearly to sound out how much support there would be for pushing much of the cost of PIP onto the already desperately overstretched NHS and local councils.

What this Green Paper is really about

Modernising Support for Independent Living: The Health and Disability Green Paper is supposed to be a Green Paper setting out serious, carefully considered proposals for reform of PIP.

Instead it is a ragbag of random, cruel and foolish ideas thrown together by the DWP to serve the political needs of the Conservative Party, without any likelihood of any of them being acted upon. 

The Green Paper is simply intended to make the current administration look tough on claimants whilst goading the opposition into speaking out against it, thereby supposedly making them look soft on welfare.

The fact that it is causing enormous distress to many disabled claimants and their carers, as is clear from the comments sections on this site and elsewhere, is of no concern to the DWP or the Conservative Party.

At Benefits and Work, we don’t believe that this Green Paper will ever form the basis of new legislation.

However, we do think it is important that readers who feel able to, do take part in the consultation. 

It’s important that whoever forms the next government understands the strength of feeling against dismantling the disability benefits system and instead concentrates on dismantling the department that was cruel enough to publish these proposals.

Take part in the consultation

If you are unsure whether to take part in the consultation, now that an election has been announced, please read PIP changes and UC migration – how will the election affect them?

You can download Modernising Support for Independent Living: The Health and Disability Green Paper

You can take part in the online consultation, which closes on 22 July 2024.  You are not asked to give your name or any other personal details.

Or you can email your response to:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Please post a comment below if you take part in the consultation, to encourage others to do the same.

Blank consultation form for you to fill in

Many people have told us that they have found it difficult or impossible to complete the consultation because you cannot save the form and come back to it later.  So we have published a text version of the form, with spaces for you to type in your answers.  You can take as long as you like to do this and save it as often as you need. 

When you have answered all the questions you can either email the document to the consultation email address or, if you prefer to stay anonymous, copy and paste your answers into the online form instead.

Download blank form

Our submission

A number of people have asked how we are responding to the consultation.  We have published a copy of our answers to the consultation which you can download if you wish.  We wouldn’t advise you to copy them, but they may help you decide how you want to answer. 

We have tried to keep our answers brief as we don’t believe people should feel they have to write hugely detailed responses to what is, in our view a bad faith consultation.

Complaint about Question 18

We are particularly disgusted by Q18 and have sent a formal complaint to the consultation email address.  We would encourage other people to complain if they are unhappy about this question. 

Our complaint is worded as follows: 


 We wish to make a formal complaint about question 18 in the consultation related to “Modernising Support for Independent Living: The Health and Disability Green Paper”

The question asks:

“Which extra costs incurred by disabled people are the most important for a new scheme to address? Please rank the following options in your order of importance:”

Respondents are then required to rank 10 extra costs in order of importance. 

If a respondent doesn’t wish to answer the question, the options will remain in their default order and that will be recorded as the respondent’s choices, even though that is absolutely not the case.

For many people, ourselves included, the entire premise of the question is inappropriate:  asking people to decide whether, for example, medication, a specialised diet or energy to power medical equipment and provide additional warmth is more important.  They are all vital to life and all of equal importance.

Even if people wished to choose, their ranking might vary at different times of the year or different stages in their condition. 

In addition, even if respondents feel able to rank these items for themselves, how can they possibly make that choice on behalf of other disabled people with hugely different needs?  Yet that is what the question requires.

We consider that this question should either be removed from the consultation or, at the very least, that there should be an option to decline to answer or to rank all options equally.

As it stands, this question is clearly rigged and has no place in a genuine consultation.


24.05.24 Please note:  we have now had a response to our complaint as follows:

"We would like to clarify that if a respondent chooses not to answer question 18, no response is recorded for that respondent. The default order of the options will not be counted as a response if the question is left unanswered.

"Furthermore, if respondents wish to provide additional details regarding question 18, including if they feel that all options should be ranked equally, they are encouraged to highlight this in question 19. Question 19 is designed to allow respondents to elaborate on their views directly related to question 18."

We are a little dubious about this response, because if a respondent agreed with the DWP's chosen order and so did nothing, they would apparently be recorded as having not answered the question.  And the DWP's response does not alter the fact that this is an extraordinarily inappropriate question in the first place.

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  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I object due to no benefit being enough to live off, housing benefits doesn't cover rent, so the money has to come from somewhere to top up rent pay bills and that is made up generally of several benefits together including PIP Vouchers will not replace the cash leaving people in a mess 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    As I only get the lower mobility allowance, how would vouchers help me. I use my money toward a car, upkeep, mot s, fuel payments insurance ect.
    I also pay for help I need with things I can't manage. 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    Got to the screen where you have to move the sections up and down...  I am on a mobile so my entire screen was just the sections...  this meant I could not scroll up or down to press the 'next' button.  So I had to exit this after spending ages typing my response.  
    The online version of this was clearly not designed by people who understand disabilities in a wide or inclusive manner, and don't understand the need for mobile usage  
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    It would directly harm how my family functions. Not all services are available through the NHS. We currently pay for a dentist. My sister used to have to get botox injections into her muscles when she was still alive that had to be done through private health care. Disability equipment needs to be gotten from specialised stores and is expensive. There are things that we need to provide for my disabled kids that need to come from Amazon or other specialized stores that are not strictly meant for disabled to use only. A lot of that money goes towards their dietary requirements because they have brand dependencies because of food sensitivities. My eldest goes to college.. the cost of him going is two-thirds of his pip and most of that is on to transport because he can't take a taxi. Because my kids have motor function issues and can stimm rather aggressively I am replacing things all the time. You can guarantee that everyone's phone needs to be replaced once a year and that is with getting phones that are specifically hard wearing... Like I said this isn't going to work it's gonna stop us from functioning
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I think it is completely ridiculous they are evening thinking of changing pip payments to vouchers, when most people that can’t work due to illness and health conditions which is no fault of their own rely on their monthly pip payments and it’s a non means tested benefit so why are they trying to replace it with vouchers, what so the government can take more money for themselves more like then people that actually need it just money grabbing asses! 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    Done. This is a disgrace. Absolutely disgusting and shameful.
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    What is going to happen when both people in a married partnership are disabled, currently on PIP and small paying  benefits? Will  both get the vouchers or just the one, some councils provide aids as well as the NHS, is there going to be a use by date on said vouchers and what if people already have the items in the catalogues, what then not to mention motability. I am definitely against this proposal along with a lot of people in my area 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    Why don't these politicians get paid in vouchers? Labour needs to stop this ridiculous Tory idea. It's discriminatory against the disabled people.
    • Thank you for your comment. Comments are moderated before being published.
      · 4 months ago
      @Mike Including the house of Lords. Why not stop their subsidized taxis and champers at lunchtime. There's an idea chancellor?
    • Thank you for your comment. Comments are moderated before being published.
      · 4 months ago
      @Mike I quite agree with you. If they persist in this ridiculous idea of vouchers there is going to be an awful lot of people it isn’t going to work for. 
      The politicians should be given the vouchers instead of pay and see how they get on for a year. 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    Responded; Thanks for the email reminder.  I do hope the new government pays attention to disabled people and scraps this green paper.
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I am finding this unbelievably stressful and has had a major impact on my health, alongside potentially losing my access to UC (‘the phone assessment for limited capacity was horrendous, my dad as my appointee was absolutely disgusted at what happened) and now, this with PIP, i have regressed majorly from the anxiety, stress and trauma this is causing. PIP has been the only lifeline I have, especially now I can only be on UC for a year as I am on the migration and have too much personal savings to carry on with it after the year transition…although now I’m having to fight to be under the limited capacity work section, despite being long term ill (from 16 I was diagnosed with eating disorder and most recently last year at 40 high functioning autistic and ADHD too . I work self employed as this is all I can do but limited to 16hrs per week as an artist. I can not sustain myself without UC and PIP. I’m desperate and running out of options - I just can’t face life with all this change and potentially destroying all the hard work I have done to try and create a manageable life for myself and where I can off UC. My parents still care for me and the impact of this new PIP reform is so so damaging for us. I am seriously at a loss and can only see one way out which is not something I ever wanted to think about; however my resilience and mental threshold for stress like so many is being pushed to the max. This has really set me back and potentially I am going to be left with no help. This needs to be stopped. Every person is u inquest with different needs.therapy and the nhs has been a damaging for me and I have had no option but to manage my conditions as best I can in society, of which I was managing just…now it’s all in tatters and I am utterly helpless. I don’t know who to turn to as all the support is systematically being taken away and I just can face another day atm. 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    Hi I’m regarding this problem with PIp vouchers. I’ll find it a bad idea. Should not go through with this consultation reason being because a lot of people there will get confused where to spend these vouchers and what 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I'm really panicking about this, I have a mobility car that I need for hospital appointments etc. What will I do, I have bills to pay etc
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    How would I be able to pay for mobility scooter and other equipment...I don't think vouchers will cut electric.. gas.. mobility needs...
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I have widespread osteoarthritis I have a mobility car which is a lifeline for me without it I'm stuck at home the remaining money is spent on therapy treatments and also it makes you feel your not trusted with cash and being treated like a child.
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I have completed the consultation form and also emailed with this response:

    I would like to oppose this proposal for the following reasons.

    My 24-year-old son is autistic. He has low-functioning autism, a learning disability, verbal and physical dyspraxia (low vocabulary and communication), sensory function disorder, incontenance, extreme anxiety and fear of public places. He needs help in all aspects of his daily living and is unable to live independantly. It takes a lot of encouragement for him to leave the house, and he spends a lot of time at home.

    I use his PIP to keep him stimulated mostly at home where he is calmer and better able to concentrate, and where possible outside unless he becomes distressed. Almost all activities he needs constant prompting for. His PIP gives him some freedom and choice over the activities he can be involved in. These include: 

    - He has time out in the car - just going for drives and short journeys and encouragement to leave the house, take the car to safe quiet places for short periods.
    -I take him to visit his grandmother in the next town and take him to the seafront and a meal.
    -He will go to a cinema if it is very quiet.
    - He will go to a quiet local shop accompanied for ingredients for baking.
    - He goes to the barbers for regular haircuts shaves as this is not something he can do himself.
    He visits his friend at a local quiet restaurant.
    - He occasionally plays crazy golf with his friend.
    - I try to encourage him to grow and care for plants.
    - He has an interest in model building and collects issues every week, he is currently building a titanic model.
    -  He builds lego.
    - With encouragement he goes online and has an interest in music.
    - He talks to his friend on his phone.
    - We buy cooking materials. He does not cook himself but can watand take interest.
    - He has a pet cat for company, sensory communication and well being.

    All these activities help with his mental health and without them there would be nothing he could do.

    He attended a supported work course when he was 18 but his anxiety, fear of being around people, outbursts, incontenance, lack of communication skills, made this impossible for him to continue. He has low intellect so cannot work from home or elsewhere.

    There are clubs available to him but without his williness to attend them and fear of outside spaces, they were not of much use.

    He is on medication for his incontinence but this has limited success. So his needs are greater in terms of energy, washing and clothing.

    He does not require other health aids, home adjustments, equipment, but he does require 24-hour care. Vouchers and catalogues would not be able to cater for his personal needs.

    Personal Independance Payment suits my son because it is just that -'personal' and 'independant'.

    I am my son's appointee, 24-7 unpaid carer, and currently support his needs with his PIP. 
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I use my pip as a means of transport as I can't travel on public transport. It covers my car finance as I wouldn't be able to do this on my Esa and I need the money to be able to pay my bills and general existence in life. If you took that away from me you may aswel just put a gun to my head because what would be the point in living as a hurmit
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    Take away my support and I might just kill myself because I can't physically work anymore to pay for food, bills, rent etc!
    This is my safety net for every month when I'm struggling to work! Which is all the time! Rheumatoid Arthritis is slowly destroying my life but who cares! The government spends all the money on war stuff in someone else's war and wanna take away financial support from the vulnerable people here! Disgusting!
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    They say , the cost of £12 billion is unsustainable ,, But remember that a large percentage of this cash eventually.. Trickles" back to the treasury over a year through 6 Tax routes examples.
    So its not really costing £12 billion a year.

    Examples being

    1. When a Disabled person’s every day purchasing of goods and services is done to maintain a dignified life . They pay taxes from their monthly PIP entitlement.

    2. Via the manufacture’s corporate taxes who supply the goods & services
    3. Via the Shops paying corporate taxes
    3 Via Energy Gas - Electricty suppliers paying corporate taxes & Levies
    4 Via Councils paying taxes
    5. Via Banks paying taxes
    6 Via Fuel taxes
    And many more etc    Some thing nobody ever thinks about or mentions


    • Thank you for your comment. Comments are moderated before being published.
      · 4 months ago
      @David I absolutely agree with you!
    • Thank you for your comment. Comments are moderated before being published.
      · 4 months ago
      @David Yes, there's no such thing as a non tax payer, we all know pay through VAT on everything except food (takeaways and fast food are taxed ).
  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    I am about to fill the form in.
    If this ridiculous change happened I would completely lose all of my independence.
    They always pick on our community and to me it's bullying.
    This has to be illegal surely? 
    How realistic is it that these coupons/voucher could replace hard cash? I simply couldn't live independently without cash.

  • Thank you for your comment. Comments are moderated before being published.
    · 4 months ago
    sorry forgot to add: will I be able to find my friend in Green paper catalogue... a dear friend who is so helpful  

    i can smell a rotting idea to make profit out of catalogues and vouchers.. i always lose tesco vouchers... 

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