Government figures released this month show that an unacceptable number of PIP and AA telephone calls are left unanswered.
The statistics were revealed in answer to a written parliamentary question.
The official acceptable level of service for DWP telephone lines is that 80% of all calls are answered, according to the government’s own guidelines.
However, the percentage of PIP calls answered dropped to as low 63% in October of last year for PIP and 62% for AA in November.
The figures released by the government for 2020 are:
PIP: August 70.6%, September 70.6%, October 63.3%, November 69.6%, December 69.2%.
AA: August 61.1%, September 60.2%, October 64.4%, November 62%, December 64%
The figures do not say how long those who did get through had to wait on hold before they got an answer.
