The DWP have finally created a light touch review form for claimants who have reached pension age or who have an ongoing PIP award. 

The AR2 form is being issued from August 2023.

This form is a much shorter alternative to the AR1 PIP award review form, which most claimants who have an end date to their award receive.

The AR2 form is being issued to claimants who have:

  • very stable needs which are unlikely to change over time
  • high level needs which will either stay the same or get worse
  • a planned award review date due on or at State Pension age

PIP was first introduced in 2013. The new form is being brought out just as the earliest PIP claimants with ongoing (no end date) awards, have been claiming for 10 years and are thus due to have their first review.

The six page form covers:

  • Identity and contact details
  • Immigration status
  • Your main healthcare professional
  • Details of any changes to your health condition or disability
  • Details of any changes to your daily living needs
  • Details of any changes to your mobility needs
  • Your consent to allow the DWP to collect further information

If there has been no change, then in most cases an assessment with a health professional will not be needed.

Claimants receive the form along with a covering letter which the DWP say will:

  • Confirm that you have a long-term health condition/disability or that you are over state pension age
  • Confirm your current awards for daily living and/or mobility
  • Set out the needs or difficulties that you have been assessed under for daily living and/or mobility for your current award
  • Explain the reason for the review
  • Give clear instructions about what you need to do next
  • Explain what to do if you have problems completing the form
  • Explain what the DWP will do once they receive the form

Claimants are given a time limit in which to return the form.  If you fail to meet this deadline your award may end, but this is a decision which can be appealed against.

It is likely that most forms that are returned which indicate there has been no change, or where the change could not make a difference to the award, will result in a decision being made in-house by the DWP without passing the case on to an assessment provider.

Benefits and Work would be very interested to see a copy of the accompanying letter, please get in touch if you are willing to let us see yours, completely confidentially.

We’d also like to hear from people who complete the process, to discover if it is as streamlined and painless as the DWP claim.

You can download a sample copy of the PIP AR2 light touch award review form in pdf format.

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  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Hello does anyone know what the procedure is like for those who have been claiming pip for 10 years. Do they still do phone or video calls for reviews?
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    · 1 years ago
    I would ring them on monday and say why are you sending me a 44 page review form when im 69 years of age. You should have a light touch review
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Ms Thanks Ms for the much appreciated reply.
      I took your advice and spent 40 minutes waiting for DWP to answer the Phone only to be told he didn't know the answer to my query and continue with the 44 page paperwork!
      When I queried the fact that I was 69 and I've been on continuing DLA for 30 years and PIP for the last five years for enhanced care and mobility he said he would transfer you to somebody else who can answer my question and after a 10 minute wait the line went dead!
      Talk about being stressful and I still don't know what to do
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Good afternoon B&W members.
    Can anybody please guide me with my query…
    I am 69 and I've been on DLA and PIP for 30 years for care and full mobility [I was reassessed in 2018 after a face to face meeting at my home for the new PIP award and my care element was increased to high]
    I had a random letter about 3 weeks ago DWP asking me to ring DWP.
    The lady on the phone was very vague but asked me if I wanted to renew my PIP [it expires in February 2024] All she wanted to know was am I UK citizen [yes] has my condition changed since my last review [NO] and the name of my GP and Health centre.
    Today I've just received a full 44 page PIP assessment form.
    So I'm slightly confused with the conversation thread on the site about the AR2 light touch review?
    Any advice much appreciated
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    I became a pensioner in Jan 23. I had both high parts of pip. Now dwp has used a review form from 2 years ago with just an update of additional conditions. And now have decreased the care to low. I had got a letter after the review form to say my award was extended to October but this has been changed aswell. They have used a med exam from 2017, which I had won an appeal against! It’s a complete mess! They are doing a mandatory reconsideration but are not including the original conditions on the original claim. 
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    I received a pip review form the other day even though it's not due to end till 24 and they said they'd extended it to 25 during lockdown. I got the form, it's one of those no changes ones. When I last had one in 2020 they took a point from me meaning I lost my mobility car, but after manual reconsideration I got it back. I suffer from bad anxiety, depression and have problems with my leg. Also have COPD and Asthma and rarely go out of the house because I get so stressed and worried about the outside world, and prefer to stay in. This means though that I have hardly any relationship with my Dr, even when I have a COPD exacerbation I can ring the surgery and get antibiotics and steroids from the receptionists. Therefore it only shows on my Drs record if I have to go in for a second lot of tablets. Therefore I'm a little worried what the Dr will say if they write to him, and I lose my award. Can anyone reassure me?
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Has anyone had their award extended,, my dads was supposed to end today but they didn’t send a review form or anything so we called them and they said it was extended to 14 January 2025
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @EJ Yes, I got a letter yesterday from DWP saying that I am now on a light touch review without an end date.
      No forms to fill in or anything, it's such a weight off my shoulders!!
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    I had my review today . Two and a half hours of continual questions . The lady was very nice but the questions were relentless and often asked same question in another way later on . These questions are designed to confuse people and to be honest are on the verge of being an interrogation which is totally unacceptable . If they continue to award me ( will know within six weeks she said ) I can guarantee they will make sure it runs out within five years as then on state pension and they want people off it before then , nightmare to be honest. 
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Carole Keith But you can’t make a new claim for PIP after your pension age, just keep if already getting it? You can only claim Attendance Allowance, does anyone know why this is?
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Jen Unless your condition changes your age has nothing to do with PIP. 
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Jen Its just not right to drill people like that for two hours , its not 1945 ridiculous what gives anybody the right to speak to people for two hours  asking the same questions over and over again ,  that just messing with people heads I hope you get your help , 
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Does anyone know how long it takes from having an assessment to decision?
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Ms It could be over 6 weeks , maybe 8 weeks maybe even 10 weeks who knows ..I wouldnt like to do there job ..it must be mind blowing theres over 3 million people on pip ...if I was you   I would stop thinking about it ..and get on with your life...
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Ms Around 6 weeks , 
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Having a brain trauma injury and falls every week or so for the past 20 years, I had a 'review' a few weeks ago of a PIP award made 5 years ago.

    Firstly the lady seemed extremely hurried and stressed and annoyed with me. It took her 20 mins of her phone cutting out. I then pointed out that I now had post covid symptoms and had twice almost died in hospital was booked to have a heart operation and suffering heart and respiratory problems, I am now suffering vertigo and hearing loss and my balance has got worse (as it does with age).

    I am also awaiting to see the psychiatrist again due to having been raped as a child

    I also told her that due to facing eviction after 25 years due to no fault eviction and described as the agency's dream tenant and so facing homelessness in a matter of 2 weeks I was suicidal and had attempted suicide at several isolated railway stations the previous day and 2 weeks previously.

    After 30 minutes she said she needed to wrap it up and said otherwise she will hang up. She asked me about 4 or 5 of the PIP questions in the course of her 45 minutes on the phone 

    She awarded me nil points and claimed I was 'not anxious'. Was it just a cruel joke on her part? She sounded like she was aged about 20 and studying, as she had zero communication and listening skills and a complete lack of empathy. I doubt she's even a part qualified nurse as she has all the qualities of a Nurse Ratchet from 'One Flew Over the Cuckoo's Nest'

    This government seems to be full of spite and anger towards the disabled.

    If I was awarded PIP 5 years ago how can the DWP government think that with my illnesses worse, I have made a Lazarus miracle recovery?

    It is clear the government is simply prefers the views of 21 year old inexperienced contractors over the top neurologists, top eye surgeons top ENT and heart specialists.

    This government seems to think just kick and be cruel to the disabled and ill pensioners     
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Over the phone or video. I got mine next week. Ive changed it to phone from video
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Hi do they still do face to face appoints or is it still over the phone
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    If he is over 66, state pension age he should get an indefinate award usually 10 years. Otherwise i would ring the dwp
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Ms They usually send  a letter on with the form and an appointment date for review before 2-3 months,, if we don’t call what do you think would happen
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    My dads form runs out in September but hasn’t received a renewal form yet? Has that happened to anyone 
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @EJ Loads of times , dont worry they will get in touch with you or your dad ..as long as your dad still gets paid tell him not to worry ...
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @EJ Dont worry there's a lot waiting theres a massive back log..they will get in touch ...
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    I am 35 days from when my pip offically comes to its end date. They have told me over the phone that i will not go out of payment whilst the review is sorted. Does anyone know if they send this in writing?
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Ms You can ask them for a Statement of Entitlement which will give an extension date.
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Ms I had 2 text messages confirming what you have just said and they also sent a letter out to me,  so there's a high chance you will receive a also. 
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Hi
    In my health condition from long term how I completed this form I have tremor in me hands I am alone so I.m in difficulty and I have another stress
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    I was reviewed over phone whilst in hospital after having a stroke,but never heard anything back even though my circumstances have changed quite a bit
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @David brown My review began last august and has only just been completed. I had a telephone asssesment 3 weeks ago and award letter today but they increased my award and backdated it to last august when the review began 
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Leda I had to send my review form back by the 9th of May,  from the 9th of May till now its been 14 weeks and I haven't received a reply back . Yes I am still been paid but its very worrying I suffer from depression and anxiety I am under mental health team ...
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Mrs Christine Duncan My review was back in March and although they still haven't decided whether reviewed claim will be accepted or not they are still making payments. 
      It's taking them a lot longer to do reviews at the moment so try not to worry too much,  I'm sure they will be in touch at some stage. 
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Mrs Christine Duncan I hope you are doing ok. I'm sure you will hear back soon.if not you will still get paid.
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    Hi On my last review in November 2022 I was awarded my pip Standard rate for daily living and high rate for mobility, my next review is on the 24th November 2032 and the letter states that the DWP will contact me on or after that date and not before. I'm on my pension 67. so would I still get the AR2
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    On my last review earlier this yr th decision was made on paper based runs  from 2022 runs out 2033 im 62 now so will be 72. I retire at 67 
    Will they auto send me a new renewal email n 2033 or do I have to notify them when I reach retirement 
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    I sent my review back over a year ago and have just had a text from independent assessment services that they are managing my pip assessment . I have also gone in to state pension age and my condition is more painful . Do i come under the new lighter touch review . i am on high for mobility and care
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @jayne Louise My 24 page review form arrived in Jan 23 to be returned Feb 23 yet my PIP awards run until 28 Sep 23. I became an OAP in May 33 but why no shorter tick box forms for me? I contacted PIP in July for a decision but was told not yet and I would still be paid if decision not reached by end of award date. While it's some comfort it doesn't take away the stress of possibly losing my award despite others saying it will be ongoing as I've reached SP age and little to no change in my condition.
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @jayne Louise Better ring advice centre for an answer as this is complicated. You by rights are off pension age so should qualify for light touch.if I was you I would contact pip directly and find out .
  • Thank you for your comment. Comments are moderated before being published.
    · 1 years ago
    I just had to fill in 2 forms for my hubby and a friend who both have severe ongoing issues but have only been on 2 year reviews so far, but these forms didn't look the same as the old one OR like this new one. There were almost as many pages but just asked any change then how was it managed. I was relieved not to have to write two lots of essays but wondering if this is the start of an ongoing claim or not!?
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Lucy Yes I had one of these forms arrive the other day. I had a text message saying your pip review has started, even though the current award doesn't end till April 24 and they told me by letter in COVID lockdown that it has been extended to 25?
    • Thank you for your comment. Comments are moderated before being published.
      · 1 years ago
      @Lucy I also only get a maximum of 2 years on my claim rewards but the last form I filled in back in March, like you said, was still quite lengthy but it was asking if anything had changed since my last review,  so yes I think this type of form is for ongoing claims.
      My condition isn't going to get better, only worse as the years progress,  so I personally wish they'd give me a 10 year award as I do hate filling out forms. 

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