The DWP have been misinforming claimants about how to complain about their personal independence payment medical, according to a memo sent out to staff late last year.
The memo explained that:{jcomments on}
“Customers are being given the incorrect contact details for their Personal Independence Payment (PIP) Assessment Provider (AP) by DWP staff when they want to make a complaint about the service they received from the AP.
“If a customer contacts you and states they wish to complain solely about the service provided by their PIP AP then please give them the following contact details:”
Atos
Telephone: 0300 3300 120 (North) 0300 3300 121 (South)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Writing: Client Relations, Atos Healthcare, PO Box 1006, Stockton-on-Tees, TS19 1UL
Capita
Telephone: 0808 1788 114 (England and Wales) 0808 1788 115 (llinell Gymraeg/Welsh Language Helpline)
Textphone: 0808 1787 177
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Writing: Capita PIP, PO Box 307, Darlington, DL98 1AB
Here at Benefits and Work we strongly suggest that if you do wish to make a complaint you do so by email or letter, rather than just by telephone.
