Phone call from DWP

I received a telephone call from the DWP this morning re a new claim and am assuming it was re my recent DLA claim, I said it wasn't convenient to talk, can anyone help me prepare for this call-what so they ask? Any questions I should be wary of? I haven't ever been in this position before and don't want to muck things up for myself.

It's very difficult to preempt what the DWP will ask anyone regarding their claim without access to your case papers but have you checked out the DLA resources in the Members Section, there's a plethora of information there?

I think you should always be wary of calls from the DWP. Could you arrange for them to call at a specific time and have someone with you? You could put your phone on speakerphone so you could both hear what's being asked.

But better still, unless you feel confident talking on the phone, seriously consider asking them to deal with the matter in writing.

That is what I was thinking of doing. They should have called back by now and haven't, probably wait until morning now. I will explain that due to my condition and my medication then I cannot think coherently and have memory problems therefore need to take my time to fully understand any questions and reply properly which can't be achieved over the phone but I could do this in writing, can't see them having a problem with that and if they do then tough, it's too important to be rushed.

fibrofog wrote:

That is what I was thinking of doing. They should have called back by now and haven't, probably wait until morning now. I will explain that due to my condition and my medication then I cannot think coherently and have memory problems therefore need to take my time to fully understand any questions and reply properly which can't be achieved over the phone but I could do this in writing, can't see them having a problem with that and if they do then tough, it's too important to be rushed.

I too take medication that means its better to talk on the phone in the morning, It was on my last IB50 form and on my DLA form too... someone some where must have made a note of it because one of the few calls I have had from them was about 12:00 and they asked if it was ok for me to talk or would I lkie them to call back at 9:30 the next day

Can you remember what sort of questions they asked Dave, it was a bit of a shock them phoning me out of the blue like that. I have scanned my application and been looking over it, nothing was missed out I answered all of the questions so not sure what else they can be looking for. I did say I was going to see my GP in Jan for a review of my medication, which I have and it has been changed. That I would not mind clarifying but if they want to discuss anything else in detail I would need time to answer and writing to me for that information would be the best way for me to answer properly