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Recording assessment and my Award is about to end
- star_88
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3 months 3 weeks ago #293682 by star_88
Recording assessment and my Award is about to end was created by star_88
Good afternoon dear team,
Following your advice in the “Personal Independence Payment (PIP) Claims and Reviews on Physical Health, Mental Health and Learning Difficulties Grounds”, Version 60 April 2024, page 109 (“We would encourage everyone to ask for their assessment to be audio recorded.”), last week I sent a letter to Atos/IAS requesting them to audio record my PIP renewal assessment next Tuesday.
Then they phoned me from 0800 188 4880 out of the blue a couple of days ago probably in regard to that letter but I missed the call as I am no feeling well to respond to telephone calls at the moment and they didn’t leave a voice message either.
I know I could just ring them back to enquire the reason of their call but I’ve been diagnosed with severe anxiety, severe depressive disorder and PTSD, so I am not well enough to handle with a call that could trigger another difficult flare up of paralysing severe anxiety attacks coupled with repetitive panic attacks.
I am extremely worried for the reasons explained below and also have some question below I will definitely be grateful to get advice/input on:
1) What do you think they phoned me about? What should I expect of them to say to me if I manage to pick up their call if they ring me again today before 8:00 PM or tomorrow?
2) Atos/IAS lost its contract with the DWP and will be replaced by Serco in September 2024 so I worry that because they are soon to finalise their contract with the DWP they have already started to behave more inhumanely and dishonestly than usual with PIP claimants (the Nurse that assessed my original PIP claim in 2021 was very inhumane and dishonest in the assessment report) and that my PIP renewal could end up badly harmed as a result (I don’t have enough health to make a complaint, a MR or even a tribunal’s appeal).
3) Will Atos/IAS cancel my PIP renewal appointment/consultation of next Tuesday? I read a comment from an user on this site saying that if Atos/IAS receives a request for a consultation to be audio recorded they apparently cancel the appointment and re-arrange a new one.
4) Is the above at 3 correct? If so, does that mean my PIP payments will stop until the renewal assessment is completed? (My current Award runs out on Sunday). If Atos/IAS can’t conduct my renewal assessment appointment/consultation on time, will the DWP ask me to make a fresh PIP application?
5) Important point: It was Atos/IAS who arranged an appointment/consultation for such a late date in my PIP renewal process.
Thank you!
Star.
Following your advice in the “Personal Independence Payment (PIP) Claims and Reviews on Physical Health, Mental Health and Learning Difficulties Grounds”, Version 60 April 2024, page 109 (“We would encourage everyone to ask for their assessment to be audio recorded.”), last week I sent a letter to Atos/IAS requesting them to audio record my PIP renewal assessment next Tuesday.
Then they phoned me from 0800 188 4880 out of the blue a couple of days ago probably in regard to that letter but I missed the call as I am no feeling well to respond to telephone calls at the moment and they didn’t leave a voice message either.
I know I could just ring them back to enquire the reason of their call but I’ve been diagnosed with severe anxiety, severe depressive disorder and PTSD, so I am not well enough to handle with a call that could trigger another difficult flare up of paralysing severe anxiety attacks coupled with repetitive panic attacks.
I am extremely worried for the reasons explained below and also have some question below I will definitely be grateful to get advice/input on:
1) What do you think they phoned me about? What should I expect of them to say to me if I manage to pick up their call if they ring me again today before 8:00 PM or tomorrow?
2) Atos/IAS lost its contract with the DWP and will be replaced by Serco in September 2024 so I worry that because they are soon to finalise their contract with the DWP they have already started to behave more inhumanely and dishonestly than usual with PIP claimants (the Nurse that assessed my original PIP claim in 2021 was very inhumane and dishonest in the assessment report) and that my PIP renewal could end up badly harmed as a result (I don’t have enough health to make a complaint, a MR or even a tribunal’s appeal).
3) Will Atos/IAS cancel my PIP renewal appointment/consultation of next Tuesday? I read a comment from an user on this site saying that if Atos/IAS receives a request for a consultation to be audio recorded they apparently cancel the appointment and re-arrange a new one.
4) Is the above at 3 correct? If so, does that mean my PIP payments will stop until the renewal assessment is completed? (My current Award runs out on Sunday). If Atos/IAS can’t conduct my renewal assessment appointment/consultation on time, will the DWP ask me to make a fresh PIP application?
5) Important point: It was Atos/IAS who arranged an appointment/consultation for such a late date in my PIP renewal process.
Thank you!
Star.
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- BIS
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3 months 3 weeks ago #293687 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic Recording assessment and my Award is about to end
Hi star_88
1) I can't say why they called you. They may have wanted to discuss your request that the call be recorded, but I don't know.
2) I don't think their behaviour has changed at all. Some assessors conduct fair assessments, and some assessors are atrocious. Unfortunately, it comes down to luck whether claimants get a good one or a bad one.
3) They may cancel your appointment It will depend on the availability of their equipment and/or assessors who agree to be recorded. An assessor does not have to agree to be recorded.
4) Yes, three is correct in some cases. I assume that the DWP will continue to pay you until the process is completed, but you would need to confirm this with the DWP. You are in the middle of being reviewed, so no, the DWP will not ask you to put in for a new application.
5) You're not always told when the papers have been forwarded to ATOS/IAS. Then, the availability of assessors usually comes into play. I'm afraid you are one of the unlucky claimants where it appears there was not a time to complete your assessment before the end date. Up til now, the DWP has automatically been extending end dates, or they have informed people that they will get paid up until a new decision has been made. I don't know why this has not been done in your case.
BIS
1) I can't say why they called you. They may have wanted to discuss your request that the call be recorded, but I don't know.
2) I don't think their behaviour has changed at all. Some assessors conduct fair assessments, and some assessors are atrocious. Unfortunately, it comes down to luck whether claimants get a good one or a bad one.
3) They may cancel your appointment It will depend on the availability of their equipment and/or assessors who agree to be recorded. An assessor does not have to agree to be recorded.
4) Yes, three is correct in some cases. I assume that the DWP will continue to pay you until the process is completed, but you would need to confirm this with the DWP. You are in the middle of being reviewed, so no, the DWP will not ask you to put in for a new application.
5) You're not always told when the papers have been forwarded to ATOS/IAS. Then, the availability of assessors usually comes into play. I'm afraid you are one of the unlucky claimants where it appears there was not a time to complete your assessment before the end date. Up til now, the DWP has automatically been extending end dates, or they have informed people that they will get paid up until a new decision has been made. I don't know why this has not been done in your case.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- Donna2512
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3 months 3 weeks ago #293715 by Donna2512
Replied by Donna2512 on topic Recording assessment and my Award is about to end
I can tell you that they phoned me before the assessment to ask whether I would agree to their supervisor listening in. Obviously I don't know whether that might be the same for you but wanted to reassure you that it may not necessarily be a bad thing. I agreed as I figured they would be less likely to be half hearted and economical if they were being supervised.
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