Hi, I've just done the migration to UC as I got my letter the other day. I put in my housing costs and have today received a notification that they cannot pay my housing costs!
I believe it's because I get a rent increase in January, so put the higher amount in for my costs as my next rent payment will be for the increased amount. However all I've got is a message from someone saying to resubmit my costs on the 1st January, and another notification below stating that my housing costs cannot be paid.
And now I check and see that someone has changed my housing costs to nothing! What is going on, how are they allowed to do this? I have resubmitted my proofs and hope they accept them, but if they don't, what can I do?
You can start my sending a UC Journal message to the Case Manager who oversees rent/housing costs payments. Ask for an explanation and when it comes to send the message, from the drop down list choose A Payment ( not Work Coach ). If a reply is not forthcoming we can assist you in making a complaint to a DWP manager. Alternatively you could try phoning UC. The best times to phone are between 10am to 12pm and 2pm to 3pm whilst the temp staff are at work.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
