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UC - letter of confirmation of award - none received

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1 week 4 days ago #297653 by Kaitlin399
I'm used to having letters received relating to PIP. For a new UC claim no outcome letter has been received. Is this normal or has it got lost in the post? It's been a week. The award info is on the Journal but it isn't down loadable and i am not connected to a printer. I was wanting a letter to arrange a free NHS eye test. Is that what you do? Or do I have to apply for a voucher? Its for my daughter. Thanks
The following user(s) said Thank You: VIA
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1 week 4 days ago #297655 by David
Hi Kaitlin399,

Please find here the link to getting claim information and statements from your online universal credit account.

cpag.org.uk/welfare-rights/tools-templat...ersal-credit-account

I think you would be best advised to ask the optician what proof of Benefits they require.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: VIA, Kaitlin399
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1 week 4 days ago #297662 by VIA
Hello David,
Your link is very helpful.
Thank you.
Best wishes.
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1 week 3 days ago #297664 by David
Hi VIA,

Yes the CPAG publishes some useful material.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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1 week 3 days ago #297667 by Kaitlin399
Thank you David. That link has essential info! What a lot of steps to get downloadable info!!
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1 week 3 days ago #297670 by David
Hi Kaitlin399,

Hope you manage to sort it out. Let us know how you get on.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Kaitlin399
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