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UC - just lost everything XXXXInteractive pdf and Cloud Word

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2 months 1 hour ago #294632 by David
Hi,

To qualify what has been said so far, DWP rules regarding the return of the UC50 are quite complex. But in the past if you had previously notified the DWP of a mental health condition the Health Journey is not ended on late receipt of the UC50. The DWP should have set a Mental Health marker on the claim and the assessment would continue.
If you need to send UC a journal message regarding a late UC50 remember to choose carefully from the drop down list which includes Work Coach, Payment, Service Issue. Don't choose Work Coach instead use Service Issue.

David
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