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I made a mistake in PIP telephone assessment

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1 year 1 month ago #284081 by borderterrier
I made a mistake in PIP telephone assessment was created by borderterrier
Hi everyone
I don't know if anyone can help with some advice.
I had a telephone assessment for a PIP review on Wednesday. My partner was with me.

Anyway we realised afterwards that I made a mistake when asked how many times on average per week I go out, and therefore how many times wash/dress etc. so it affected more than one aspect. I know it sounds really silly but I forgot to take into account that some weeks I'm unable to do any of these things and that would therefore affect the average number. So basically I suppose I answered based on an average good week and not an average week overall.

I had prepared in the days beforehand but I got very upset at the start of the call (sensitive questions) and everything just went out of my head so I was waffling and not thinking clearly. It didn't help that the assessor called 90 minutes early initially and I had to say I couldn't do the assessment at that time as I was waiting for partner to finish work. Then they called 15 minutes early which wasn't too bad. I had planned to put some post its so I could easily see reminders but after the first early call I got in a panic.

So my question really is should I write a letter to DWP now, before the decision, telling them I made this error and giving a more accurate answer, or wait till I have been told what the decision is and request a mandatory reconsideration?
I won't have further evidence to submit either way as it's just how I reacted/didn't think properly in the moment really.

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1 year 1 month ago #284105 by Gary
Hi borderterrier

Hindsight is a wonderful thing, do not beat yourself up over it. The first thing you need to do is contact DWP and ask for a copy of the assessors report called a PA4.

When you have the assessment report you will have a better understanding of how the DWP Decision Maker may come to their conclusions and you will then be able to argue against them. It will also give you the heads up of what you may be awarded.

I usually use a highlighter to highlight any inaccuracies in the report, once you have gone through the report you then set out why you are applying for a MR and go through each descriptor one at a time why you disagree with the assessor and try and match it with any supporting documents you may have sent in.

Understand that the assessor is offering an opinion when they say 'in my opinion' you can do the PIP activities, tackling these head-on is unlikely to be successful, you need to show that the basis of that opinion is founded on incorrect information, so try and refer to your evidence to undermine what they have said, remember they are just an opinion which is not based on fact.

Also, try and stick to issues that lead to your scoring points, I often hear members referring to the assessors spelling, as an example, whilst it may show a lack of professionalism, raising it as an issue isn't going to help you get an award.

Your primary task is to show that you meet the criteria, there are many reasons you may have failed, you need to address each of these but don't get bogged down in criticising the assessment report unless you can clearly show that it is incorrect, it is a lot easier to argue the facts of the situation.

Lastly, make sure that you understand the criteria that you are being assessed against you can put the best case forward that is possible but you won't score points if you do not meet the PIP Descriptors.

The first stage to challenging a Decision is for you to request a Mandatory Reconsideration, this needs to be done in writing to the DWP, within one month of the Decision, to the office that dealt with your claim, have a look at our PIP MR & Appeal guide; benefitsandwork.co.uk/guides-for-claimants/pip

For the CRMR1 form to initiate your MR; www.gov.uk/government/publications/chall...ork-and-pensions-dwp

When you have a better idea of the issues with your claim, come back to the forum and we will do our best to help.

Gary

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: borderterrier

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1 year 1 month ago #284271 by borderterrier
Replied by borderterrier on topic I made a mistake in PIP telephone assessment
Hi Gary, thank you so much for your reply. I really appreciate it and am grateful for how clear it is.

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