If you know who your assessment provider is, you can go straight to their contact details below.
If not:
- Maximus cover Northern England and Scotland (though PIP has been replaced by ADP in Scotland and is not part of the contract)
- Capita cover the Midlands, Wales and Northern Ireland
- Serco cover South West England and South Central England
- Ingeus cover South East England, London and East Anglia
In addition, a small number of assessments are done directly by the DWP.
You can find a full list of all the postcodes and which HAAS provider covers them on the .gov.uk website
Capita
By phone
Call between 8am to 8pm, Monday to Friday and 9am to 5pm Saturday. Someone else may call for you, but they will need to have your National Insurance number.
0808 178 8114 (England and Wales)
0808 178 8115 (Welsh line)
Video relay service
If you are a British Sign Language user, contact Capita using their video relay service.
Text relay service
If you have speech or hearing difficulties, you can also use the text relay service on 18001 0808 178 8114 (use with NGT or Relay UK apps).
You can email our team directly via This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact form
https://www.haas.capita.co.uk/en/contact-us#pip
Post
Capita HAAS
PO Box 307
Darlington
DL98 1AB
Ingeus
Phone
For Personal Independence Payment (PIP) enquiries, please call 0800 008 3075.
Ingeus Enquiry Lines are open between 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.
You will need to have your National Insurance number to hand.
Text relay
If you have speech or hearing difficulties you can contact Ingeus by text relay.
Please dial 18001 followed by the telephone number you want to call.
For Personal Independence Payment (PIP) enquiries – 0800 008 3075.
Video relay
If you are a British Sign Language (BSL) user, you can contact Ingeus by using their video relay service:
Personal Independence Payment (PIP) enquiries
Post
You can write to Ingeus at:
Freepost CUSTOMER SERVICE CENTRE.
Maximus
By phone
For Personal Independence Payment (PIP) enquiries, please call: 0800 008 3073
If you cannot hear or speak on the phone, dial 18001 directly before one of the numbers above.
By email
This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.
By post
Customer Relations Team
Health Assessment Advisory Service
Room 4E04,
Quarry House,
Quarry Hill,
Leeds LS2 7UA
British Sign Language
If you use British Sign Language, you can contact Maximus using a video interpreter from InterpretersLive! This service is available Monday to Friday, from 8am to 8pm.
Serco
By phone
To contact Serco about your PIP assessment call 0800 008 3074.
Relay UK
if you cannot hear or speak on the phone): 18001 then 0800 008 3074
Monday to Friday, 8am to 8pm
Saturday, 9am to 5pm
By post
You can write to Serco if you need information sent in an alternative format or if you have a question.
PO Box 668
Bristol
BS34 8YU
