The man responsible for improving a controversial sickness benefit test has told the BBC he is going to make unannounced visits to job centres.
Professor Malcolm Harrington will do the spot checks to see if changes he has recommended to a test for people claiming Employment and Support Allowance are actually happening.
He told Radio 4's You and Yours that staff should be "nicer to people".
Full article https://www.bbc.co.uk/news/uk-politics-14738007
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Spot checks on sick benefit staff ordered to be 'nicer'
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