ESA50 sent special delivery but problem

Just sent ESA50 yesterday by recorded next day delivery, cost £5.90 said delivered today by 1pm.... checked on there tracking service with receipt number, says its being redirected and will take longer to arrive, something about there is a redirect in force on the address, worried sick now as will it get to ATOS, dont know what to do now. Do i phone someone to tell them the problem ? if so who as i dont have a phone number for ATOS.

Hi Sandra

If you want to be extra safe you could phone the number on the letter that accompanied the ESA50 to advise them that it has been sent. If you do you may as well ask why there is a redirect in force on the address that you were asked to sent the form to.

But as you have proof that you sent the form in time you should be OK.

Good luck

Derek

Wasn't there a telephone contact number on the covering letter that came with the ESA50?

If not, you could contact the DWP office that deals with your ESA claim and explain the situation to a member of staff at that office. Ensure you get the staff member's name for future reference.

They may give you the Atos contact details if it is deemed necessary, as looking for the appropriate Atos telephone numbers on the internet, is like looking for a needle in a haystack!