This is probably a first. (Problems using the site

Paid a years subscription a full week ago.
Tried to use the guides a few times and hit a brick wall.

Probably me and probably a stupid error. But I just go around in circles. Click on a link to read about claiming for DLA. Just goes back to the same page. Something like "Not a member yet, click here to subscribe".

I'm not daft, although I've probably missed something simple. But I certainly don't think the site is the easiest to use. Never had a problem with ebay, email, paypal, online cencus etc, etc.

Help please, where am I going wrong?

Have you checked your e-mail?

joparker
parker wrote:

Paid a years subscription a full week ago.
Tried to use the guides a few times and hit a brick wall.

Probably me and probably a stupid error. But I just go around in circles. Click on a link to read about claiming for DLA. Just goes back to the same page. Something like "Not a member yet, click here to subscribe".

I'm not daft, although I've probably missed something simple. But I certainly don't think the site is the easiest to use. Never had a problem with ebay, email, paypal, online cencus etc, etc.

Help please, where am I going wrong?

No its not you, the only thing bad about this site is the C*** way the links work, I am blind as a bat and use speech software first time I tried finding a book to download it told me to stop messing about

I often ask people to point me to a thread or aim me in the right direction of downloads

try this page

www.benefitsandwork.co.uk/help-for-claimants/dla/#dlaclaims

Hi Jo,

You need to email

This email address is being protected from spambots. You need JavaScript enabled to view it.

and explain what's happening and they will be able to sort your problem out.
Steve

Please see this page entitled Help with the site.

Are you sure you were logged in when having these problems?

When logged in you can access the guides by clicking on 'Help for claimants' in the orange part of the sidebar on the left of the page.