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Home visits/telephone appointments for UC
- Jennilee21
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4 weeks 1 hour ago #295852 by Jennilee21
Home visits/telephone appointments for UC was created by Jennilee21
I'm applying for UC on behalf of someone else and will be applying for appointeeship. In the meantime though, and in spite of the explained difficulties with nerve pain and mobility (which have been worsened recently from an attempt to get to an outpatient appointment), the JC+ are insisting that, "Unfortunately you are required to attend this appointment" and "The appointment is in the jobcentre. We can look to do a variety of appointment types going forward but this one is face to face".
It's very likely that being forced to attend will cause further weeks of joint and nerve misalignment and associated pain (hypermobility).
Is this the usual practice for people with mobility issues? I'm not sure it's worth it. 🙁
It's very likely that being forced to attend will cause further weeks of joint and nerve misalignment and associated pain (hypermobility).
Is this the usual practice for people with mobility issues? I'm not sure it's worth it. 🙁
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4 weeks 59 minutes ago #295853 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Home visits/telephone appointments for UC
Hi Jennilee21,
I think in this instance as travelling to the Jobcentre is going to aggravate your health condition you have reason to make a complaint to a DWP manager. If you tell me the county in which you reside I can find the name of the local manager. You can then make a complaint through your UC Journal.
David
I think in this instance as travelling to the Jobcentre is going to aggravate your health condition you have reason to make a complaint to a DWP manager. If you tell me the county in which you reside I can find the name of the local manager. You can then make a complaint through your UC Journal.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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3 weeks 4 days ago #295924 by Jennilee21
Replied by Jennilee21 on topic Home visits/telephone appointments for UC
I'm in County Durham.
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3 weeks 3 days ago #295926 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Home visits/telephone appointments for UC
Hi Jennilee21,
The Jobcentreplus manager for Durham and Tees Valley is Jackie McNab.
If you type out your complaint as you explained to me, in your UC Journal and make it for the attention of Jackie McNab, District Manager. Then choose from the drop down list to send it to Work Coach. Make sure you have copied the message so that it can be pasted. Then paste the complaint in a new Journal message also to Jackie McNab and this time choose from the drop down list to send it to Service Issue.
The reason for sending it twice is that the Work Coach who made the mistake in the first place may just decide to conveniently lose/ forget your complaint !!
David
The Jobcentreplus manager for Durham and Tees Valley is Jackie McNab.
If you type out your complaint as you explained to me, in your UC Journal and make it for the attention of Jackie McNab, District Manager. Then choose from the drop down list to send it to Work Coach. Make sure you have copied the message so that it can be pasted. Then paste the complaint in a new Journal message also to Jackie McNab and this time choose from the drop down list to send it to Service Issue.
The reason for sending it twice is that the Work Coach who made the mistake in the first place may just decide to conveniently lose/ forget your complaint !!
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- Jennilee21
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3 weeks 3 days ago #295956 by Jennilee21
Replied by Jennilee21 on topic Home visits/telephone appointments for UC
Thank you so much for this detailed advice, David. Much appreciated!
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3 weeks 3 days ago #295958 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Home visits/telephone appointments for UC
Hi Jennilee21,
Hope you get a result.
David
Hope you get a result.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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