Hi, I have a friend who is on lower rate AA. She had this after a series of mini strokes. she has since had a massive stroke and now needs more help. Her daughter phoned them to report a change of circumstances in the middle of July and was told she could not apply for higher rate until December , is this correct?
I can't see anything on the government website that implies there are rules about someone reporting a change of circumstances and moving from one wait to another. Your friend needs to ask them why and if that's the rule where it is in writing or on .gov.uk.
BIS
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