phone call from dwp

i recievd my letter last week regarding my transfer from ib to esa.also saying they will phone to discuss the changes.i got the number someone had posted on here and had the phone call yesterday.i didnt answer as i dont answer the phone.will they phone back or will they send me out an esa assesment form or can they stop your ib for not answering the phone
thanks

Hello

I had the same experience. I got the first letter saying they would call, but I never answer the phone either. Then I received the ESA application after about two weeks. They won't stop your benefit because you can't answer the phone.

Good luck filling in the form - I've just sent mine off, and am anxiously waiting to hear about a medical.

Nada678

thanks nada678

how many times did they phone you before sending the forms out
thanks

helchis wrote:

thanks nada678

how many times did they phone you before sending the forms out
thanks

Helchis,

Don't worry too much about the phone call, it has only been implemented after the Harrinton Review, and is simply to put on a better "Customer" friendly aspect.

The caller apparently only reads from a script about the WCA process, and tells you to expect your ESA50 through the post.

When you receive your ESA50 tell them then, that you do not or cannot answer the phone to unknown callers etc, do this as a reasonable adjustments request under the Equalities Act.

You don't have to give them your number, if they haven't already got it.

They like to ring you to arrange the face to face if you have to have one, ringing you is for their convenience not yours.

If you don't wish to talk to them on the phone, the whole process can be done in writing.

Hope this helps.

Hello again

I don't know how many times they called because I haven't got caller display and they don't leave messages.

On my ESA 50, I have asked them not to ring me re a medical, but to write instead. I don't know if it will make any difference, but I hope so.

All the best,

Nada 678