ESA to UC Migration - Attending Jobcentre

HI

Last week I completed my online forms to migrate from ESA to UC and that all went through fine. I was then asked to verify my identity which i did online. Following this I was informed that I had not provided sufficient information and that someone would phone me within 3 days to confirm my identity.

As I am in the ESA Support Group I went into my journal and informed them of this and that I would like to organise a time for someone to call so that I could organise someone to be with me to support me.

I then got a notification in my journal that an appointment had been organised for me to attend the local Jobcentre to provide this in person.

I got back to them to inform them that the notice was too short for me to have someone with me to attend and that as I was in the ESA Support Group I didn't think I would have to attend and that I wouldn't make that appointment.

They got back in touch with me after the date of the appointment to tell me that I did have to attend and that I now had to fill in a failure to attend form and rebook a time to go in.

Can someone please advise if this process is correct and what I should do now?

Thanks!

Hi David

Thank you for replying. It's Glasgow but my main concern at the moment is that they are completely ignoring the option of allowing me to verify over the phone and telling me that attending is the only option available.

What should I do about that as I have a cutoff date of 10/05/25 to verify my identity.

Cheers

HI David

Thanks again. Do you have a specific wording I should follow for the complaint?
I'm not really sure what I should write.

Cheers