UC -Carer- WCA

Hi battyboo,

I think you should complain to a Jobcentre manager. If you tell me the County where you live I can find the name of the manager and you can complain via the UC Journal.

David

Hi battyboo,

The manager you need to complain to is Adele Walker.
So type out your complaint in the UC Journal for the attention of Adele Walker, District Manager. When you have typed out the complaint in your UC Journal, from the drop down list choose Work Coach. Then you can copy and paste the same message and this time from the drop down list choose the option " Service Issue ". It is important to send the complaint twice as they have been known to get lost in the DWP pipework.
Let me know how you get on.

David

Hi battyboo,

I think you can write in your Journal message something similar to what you posted here --
"They have contacted my GP after I to thought it was done , and I received a call to ask why I have a different address .I hadn't changed my address I couldn't face getting a new doctor yet.
They have ruined that for me .
I messaged via the journal as I didn't want to speak on the phone due to my health issues.
I Advised via journal that I don't want to go through a WCA.
As I am a carer as you rightly said previously I do not have to have a WFI
Jobcentre has replied stating that I need to telephone the number on the letter to speak to them.
They are not taking into consideration any of my health issues.
They replied "That It's basically my fault as I ticked the boxes about health problems.and that it's a process.
I provided a fit note then found I didn't need too as a carer.
Very unhelpful. I received a message to say if I do not take the call my benefits will be affected."

Ensure that you make the Journal message for the attention of the Manager I suggested otherwise it will go to the Work Coach who is causing the difficulties.

David