Assessor lied about everything

I recently had a video PIP review assessment. The Capita assessor lied about virtually all my answers apart from recent hospital treatment and I have gone from Enhanced for both care and mobility, to no care and Standard Mobility. My daughter covertly audio recorded my assessment but someone called so she only got about 10 minutes, but in that short time, multiple of her lies are proven. Where do I go from here please?
Thank you

B3lla wrote:

I recently had a video PIP review assessment. The Capita assessor lied about virtually all my answers apart from recent hospital treatment and I have gone from Enhanced for both care and mobility, to no care and Standard Mobility. My daughter covertly audio recorded my assessment but someone called so she only got about 10 minutes, but in that short time, multiple of her lies are proven. Where do I go from here please? Thank you

You can still make a complaint to Capita in the meantime - you will need to make it clear that the Assessor has misrepresented you by referring to evidence that you had already submitted - I am assuming that you did not have an 'official' recording, therefore the Capita investigator will not be able to comment on any "he said/she said" complaint - but they will review all of the evidence you supplied and be able to see where the assessor has ignored that evidence.

In my daughters' case it overturned a Nil point Review to reverting to the previous award of enhanced/enhanced - the DWP decision maker took the Capita Complaint into account when making their decision - Capita have 20 working days from the date that they receive the complaint to get a decision back to you.

I would recommend that you include a copy of your complaint letter with your MR, thus ensuring that the Decision Maker knows that there is an ongoing complaint re the assessment, I don't know whether the DM would hold up making a decision on your MR, but it's worth a try.

I suggest emailing Capita to get the wheels in motion asap - and follow up daily until you get an acknowledgement letter/email

Wishing you all the best x

Do I tell them I recorded her?
TIA

Sadly B3lla it seems like an all too frequent occurrence. So many people, my son and I included, received an assessor's report that bore no relation at all to the conversation we had had.

I would advise complaining about the assessor. I would have done so but didn't realise in time that this was a possibility. We have recently had our MR back and they only considered this very flawed report and none of the other evidence. We are now appealing to the tribunal. However, there are others who complained to Capita immediately after their assessment and (with some persistence) got a good result.

Good luck with it all!
Anji