Anyone Complained Re Capita Assessment

MDBond, Den1mon, Bud, Wendy

Many thanks for all of your replies.

I will look up the posts mentioned, just to clarify;

Made the complaint to Capita already - they ignored it for 4 days, I escalated it, they got in touch to apologise and acknowledge the complaint quoting what their understanding of my Complaint was - all sounded a bit ambiguous to me, so - I replied with a rather more in depth listing of reasons for complaint - they ignored my email - I escalated it - yesterday had an email back apologising again and confirming that everything I had included in my correspondence would be looked at and considered.

Had a letter from the DWP dated 8th March saying that they had everything they needed ......... which is odd because yesterday I was told that my daughters file was still in a queue to be looked at - so not sure now whether someone is looking at it or that it's a standard letter that goes out once they receive the PA4?

Anyway, after reading all of the negative posts re ADHD/Autism/Dyspraxia and the like and all of the zero scores I started the MR early - in readiness for when the decision hits the doormat. I have completed the document challenging the descriptor scores - that was relatively simple - most of it just lists the evidence that was totally ignored by the assessor. One of my daughters work colleagues has been kind enough to offer to write a statement confirming all of the extra help she gets at work .

Just a thought - can I write a statement/a day in the life of her carer? Wasn't sure that I could, being her Appointee anyway?

Her brother is also writing a statement - it's cringeworthy accurate, as only a brother could be - He's a headmaster in a special needs school, but to read the statement all I can see is the 15 year old that she used to scare the wits out of whenever she lost it!

Anyhow, can't do anything more at this stage, it's all just prepping for the worst - thank you for the continued support

Already posted a blanket reply below, but FYI, I sent the whole complaint papertrail to the DWP as 'copy for their attention' - It was a Case Worker at the DWP that told me to lodge the complaint, in her words "as it would be flagged up as odd that a claimant of 25 years with enhanced/enhanced should be dropped to zero points across the board" - hoping that she wasn't just playing lip service but you never know! I just cannot understand how the assessors get away with blatantly ignoring evidence ?
One of the more easily understandable Psychologists reports I submitted was completed as a diagnosis - but was written in part to support my daughter in assisted learning at college - the assessor took the 4 A4 sheets explaining my daughters cognitive problems in detail and condensed it into, "gets 25mins extra time for every 30 minutes examination time and a writer" She totally ignored the rest about why - extreme difficulties with processing information, both verbal and visual and how it must be terribly frustrating, that she has the intelligence to answer, but it's locked in! (what sort of human being can this woman be?)

Not had the decision yet - already working on the MR, but if there is any way I can get this woman's, (assessor), work reviewed, I will! If only to get her performance looked at and prevent her from doing the same to someone who is not able to fight back.

I received a similar letter after my son's assessment in September. They made their decision about a fortnight later. The letters both took about a week to ten days to arrive. Glad you've begun your M/R but let's hope it won't be needed.

Many thanks BIS, I seem to be drowning in evidence that shows that the Assessor was 'having a bad day'

Hopefully the Case worker will not be a lazy *** who rubber stamps the assessors report without referring to the submitted evidence - fingers crossed!