Is there a way to tell what rent period a Universal Credit housing element payment is to cover? I’m trying to help a friend who has difficulty processing information make sense of hers – her rent is 650, under the Local Housing Allowance for area, due 1st of month. She uploaded tenancy forms 1st August, then had to go in with more proof. On usual UC pay day 25th September she got a payment of 617.50 - asked on that day what period that figure is for – August? Split between 1st August and 1st September? Since then 1st October has come and gone, she’s still heard nothing and could now be in arrears for two rent payments.
Also she has BPD/EUPD for which she is on a lot of medication, she cannot work full-time without her mental health deteriorating but Universal Credit do not know this. Is it helpful to disclose this i.e would she get more UC/more housing element/less pressure to get full-time work? I’m not clear if her condition counts as a disability. If it is worthwhile her telling them, how does she go about doing this?
