Telephone appointment arrives what to do to prepare

Hi Chocolady

Looking at your previous posts, i have assumed you are talking about a WCA appointment.

If you have a look at our ESA guide at the link below you will see that there are a number of pages which include advice on telephone assessments. Yes, a lot of the questions are those that would have been asked if you had a face to face assessment.

help-for-claimants/esa1

- Write yourself a bullet point list of any particular points you want to get over, so you have it by you during the assessment, tick them as you cover them during the assessment.
- have paper and pens to hand to make any notes such as the assessors name, date, time
- make sure you are seated in a comfortable chair, you are going to be there a while and at table to make notes
- if you can't hear or understand what is being asked then ask them to repeat the question
- don’t let the assessor rush you and get you flustered.
- don't forget to have a glass of water if needed so you don't get a dry throat and lose your voice!

Don’t forget to contact DWP once you receive your decision letter and ask for a copy of the assessors report called a UC85.

You can legally record a telephone call without informing the other party providing the recording is being made for your personal use. In fact, do not tell the assessor that they are being recorded as they will likely terminate the assessment.

Good luck

Gary

Hi Chocolady,

I think it's down to your own personal choice if you feel like you'd like to hear the call again after it's finished. I don't suppose it can do any harm, but that's just my opinion.

Regards, Chris.